Management training - 3 | Manage “difficult” employees

Nurture constructive behaviour


Develop a leadership style that works with any individual and any situation

You will lead by example as a manager: you will communicate positively and effectively, whoever you are dealing with and what situation you are in.

You will learn how to manage more “difficult” employees and help them adopt more constructive ways of working.

You will become a manager on whom people can depend in any situation

Responding to your needs

Before we do anything else, we start by listening to you. We want to understand what you find challenging and what holds you back so that we can offer the solution that actually meets your needs.

We make sure that each participant gains practical skills that they can use in real-life situations. 

Our ambition is to be a partner that is easy to work with, and that offers excellent value for money.

That is what we have been doing for over 20 years.


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The goals of our management training - Level 3

We use Process Com® to help you manage your “difficult” employees more successfully because:

  • This model is surprisingly easy to use and offers some very practical tools.
  • It helps identify effective ways of dealing with people with a negative communication and working style.


Our training will teach you how to:

  • Adopt an exemplary managerial style in any situation.
  • Have a positive, long-term impact on how “difficult” colleagues work.


What you will learn

Understand Process Com®:

  • The different Process Com® personality types (complete the Process Com® inventory, explain and confirm your profile).
  • Its applications.
  • Use the model ethically and effectively.


Get to know yourself so you can work more effectively:

  • Identify your Process Com® personality profile.
  • Understand your communication style.
  • Understand your leadership style.
  • Identify your needs to become positive, constructive and effective.
  • Learn how to recognise when you miscommunicate or don’t work as well.
  • Recreate the perfect conditions for managing your team as successfully as possible. 
  • Think about the example you set: adopt a positive, constructive and effective managerial style in any situation.
  • Find out how your profile can evolve over time and how you can improve.


Understand your colleagues so you can manage them better:

  • Identify your colleagues’ personality profile.
  • Take on their communication styles (their channels, their perceptions, their psychological needs, their energy levels).
  • Use the leadership style they need to be effective.
  • Develop your ability to “work your way up the different floors in your building” to communicate successfully with all Process Com® profiles.  
  • Create the environment they need to flourish professionally.
  • Application: mapping out your team.


Manage more difficult employees:

  • Understand what triggers their "stress" and what they need to operate properly.
  • Adopt the right strategies.
  • Develop a supportive communication style to help them overcome their issues permanently.


Put what you have learned into practice:

  • Communication exercises for all Process Com® types.
  • Exercises for managing people who communicate or operate badly.


Create your action plan.



The benefits for your organisation

You will develop an essential skill: how to manage “problematic” employees.

You will free up your organisation from the obstacles that prevent it from moving forward; this will make it much easier to grow your business.

Practical information

Target audience

Team managers, team leaders, managers, directors with experience or who have already completed basic management training.

Intra-company training groups

Languages: French, Dutch, English.

Recommended duration: 2 days of training followed by 1 optional consolidation day.

Locations: remote training or in company training in France, Belgium, Grand-Duchy of Luxembourg, Canada.

Dates: to be decided by mutual agreement.

Budget: please ask.


One-to-one training

Languages: French, Dutch, English.

Recommended duration: 4 half-days.

Locations: remote training or face-to-face (France, Belgium, Grand-Duchy of Luxembourg, Canada.

Dates: to be decided by mutual agreement.

Budget: please ask.


Jean-Luc Dupont, partner - founder of Métamorphoses, author of “Vous êtes unique” (You are unique), certified MBTI trainer. 

Get the most out of your training

We will build the training around your specific needs:

  • Beforehand: we will talk to you to identify your own needs as well as those of your participants.
  • During the training: we will focus on your real-life case studies.
  • Afterwards: we will provide a debrief with our suggestions to support your employees in the long term.


Find out more

Our other trainings on  Leadership

Management Training - 1 | Management basics

Establish your credibility as a manager.

Arm yourself with the tools you need to be an effective manager.

Be better equipped to lead your teams to achieve your goals.

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Management training - 2 | Become an agile manager

Get the most out of every employee to put together an effective team.

Become a more agile manager by managing obstacles, conflicts, change and much more.

Fulfil your potential for managerial development.

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Management training - 4 | Become a manager coach

Become a manager coach.

Help your employees grow by adopting an empowering management approach.

Develop your employees’ independence and performance.

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Cross-functional management training

Motivate people without any hierarchical authority.

Encourage the cooperation of every stakeholder in your projects.

Learn how to overcome the obstacles and the traps of cross-functional management. 

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Training on conducting appraisals

Prepare for and conduct appraisals that consolidate commitment.

Improve the performance of your employees.

Learn how to get pleasure and satisfaction out of your appraisals.

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Training on how to delegate

Delegate the right tasks to the right people.

Make sure that delegation is a success. Better meet your organisation’s expectations.

Help your employees grow.

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Recruitment training

Everything starts when you recruit the right person | Everything is over when you make the wrong choice.

Recruit the individuals who will succeed in your organisation.

Do so effectively.

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Why put your faith in us?

A reliable partner

We have been there for you for over 20 years. We know our tools inside out. We work with expert trainers.

A comfortable working relationship

We strive to be a partner that is easy to work with.

A response to your needs

We start by listening to you. We recommend a solution that specifically responds to YOUR needs.


We offer excellent value for money.